Pensioner ****** for service satisfaction and given defective goods

Dear SA Consumer complaints

My mother is a pensioner and she had gone through to the Just Plastic store in Springfield park Durban to purchase a veggie tray set cost R98.

Being an old woman she did not check the contents to make sure it was all in order. She also misplaced her cash sale slip.

At home when I opened the packaging I noticed that the one tray fitment was damaged so I took the entire set back to Just plastics. I was aware that this being the Head Office it may be easier to reason with them to assist and change the tray.

On my arrival I was accousted by a very rude gentle named Althaf so stated he was the store manager i explained the entire story to him I even took him to the rank where the product was still on display. He rudely remarked without the cash receipt he could not or would not do an exchange. I then requested to see someone in senority at which point he stated that he had already spoken to him. Regardless of my pleading to have the manager address me I was rudely told he was in prayer. I then contacted the number of the package where my goods was contained only to be told by the young lady that the regional manager would address me that I should wait for him in the store. At this point I was pacing through the store for almost 30 minutes. When I enquired again what was happening the young woman then re appeared and said that the regional manager would not meet with me and he has stated without the receipt he would even consider a replacement.

Sadly this is a pensioner who saved portions of her grant income to that she could purchase this item. Only to find it damaged and the treatment by a so called REGIONAL MANAGER (Hassan) disgusting he refused to address me as a customer shocking that we live in a society where making a gain off an old woman without a care that you are selling defective products.

This regional manager in my opinion as no customer orientation s****s hence his store managers behaves in a similar manner. without citizens like my mother he certainly would not have a business.

Please assist by advising what can be done and broadcast such malpractice to pensioners so that future old people.donot become victim to such devious trading stores.

Kind Regards

Ms K Govindasami

Sent from my Samsung Galaxy smartphone.