Unauthorised debit orders and poor service from Jusy Gym - The Pearls

I am mortified at the dishonest and poor service experienced at Just Gym - The Pearls. In July 2017, I took out a gym contract for a year and paid upfront. My contract ended in July 2018, however I discovered in Feb that I am still being debited for this account and have been since last August. When I phoned the consultant at the branch to contest this, she advised that my contract was automatically renewed. I advised her that this was ********* and ******* as I had never authorized a debit order on my account. In addition, since I had made a cash payment for the entire 12 months upfront, a debit order should have never been activated on my account.

She gave me the following number to escalate my query ********** 463, but I have tried on more then 10 instances to no avail. I reversed the debit order on my account and logged a complaint on their website 3 days ago with no response. In addition, my bank account was double debited at the end of Feb. The Consumer Protection Bill stipulates that "A continuous service agreement contemplated in subsection (1)(b) is renewable only if the consumer expressly accepts the renewal, in writing or other recorded manner and form, within 40 business days before the end of the expiring agreement period."

This means that receiving no notification of cancellation is not grounds to automatically renew a contract i.e. the onus is not on the consumer, but rather the service provider, to cancel a continuous service agreement unless stated expressly otherwise by the consumer.

How can such a large organisation such as Planet Fitness have such ********* standards.

I want to be reimbursed immediately.