Disgusted and shocked at just gym planet fitness

I am so disappointed and shocked !!

Not only are they unprofessional and uncoordinated but they also have no consideration when it come to them making mistakes

My debit order goes off on the 28th and they had taken it on the 30th when no one informed me and I had put the money in a saving pocket to make 100% sure I had enough.

I was then told it was a delay on my banks side with is a total lie as all my other debits went off accordingly. When saying that I refuse to pay the extra R200 they said it was not there doing and I will be charged again

Secondly to this they violated my rights by trying to take it off multiple times whilst in the middle of the night and I’m sure everyone know when it bounces you get an additional R100 charge on your back. Not even a call as to why or what happened they just continued to take and take until I had to eventually call them.

This has to be the worst customer service in the history of customer service I would recommend that you absolutely do not sign up at all !

I now have no clue at all on what to do as it is a sky rocketing fee to cancel as I am only in the 3rd month. This is absolutely ridiculous and inconsiderate. They are just a money making factory who in all honestly does not care a single bit about there clients but only about there money and taking more that owed.

And the last thing here is I cannot find an email address ANYWHERE AT ALL. I wanted 25 minutes on hold to talk to a consultant and then had the phone go “dead” in my ear. I’m utterly shocked as a consumer that such a recognized business can do this.

It’s all a trick and if highly recommend that you think long and hard before signing up