Unexplained monthly membership charge of R599.

On 1 December 2025 I had a computer problem that I needed help with. With the aid of Google I found Just Answer and started chatting online with a consultant. I received a text message advising that there would be a charge of R15. I was pleasantly surprised and provided my credirt card details.

Whilst the consultant was extremely helpful and stayed with me for some considerable time, he was unsable to solve my problem.

So - thank you for your time and help, but goodbye.

Later, on checking my bank account I found that I had been charged not only for the R15, but for a further (and totally unauthorised) R599!

I eventually found that the R599 was a monthly membership fee! I tried to get in touch with somebody at JustAnswer to "discuss" this, but just kept going round in circles.

Eventually I gave up and found a way in which I could supposedly cancel my unsolicited "membership". I duly received an email from *** confirming that my membership had been cancelled. I'm just waiting for a couple more days in January to see if they try to take another R599!

So be warned - if you find yourself chatting online (or by phone) with Just Answer they are going to charge you a very hefty monthly charge without telling you, or getting your permission. Or at least, without making the situation VERY clear in writing.