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I am a new iphone user so I had some challenges I went to the internet for some research when I saw just answer To be connected to an agent I had to pay R15 which I thought was reasonable I put my card details only to be charged an extra R599 apparently a subscription fee I knew nothing of. Been sending emails to them with no response for a refund The service was also very poor as I was send a utube link for help Told them am still struggling and more than a week later no consultant has helped me instant my money is gone. These company is a ****