No answers just a *******

I was looking for an online doctor as I was out of town and was directed to Just Answer. Got an instruction to complete the form and pay a R15 fee to be connected with a service provider. Next thing my account is debited for R614 and I am told it's the R599 monthly fee plus the joining fee (no mention was made of this. I was told I could cancel but my R599 would not be refunded.