Just Answer rotten service

I asked Just Answer to help me solve a problem with my Apple password. They requested a payment of R65 before proceeding. This I paid and received promises of "question being attended to by experts" but received no response. I asked them several times for an answer. Then they requested a further payment of R510 before proceeding which I refused to pay and despite further requests for an answerI have had no response to this day. I get the impression they are a bunch of sharks