Just Answer-Misleading

I posted a question on Just answer today and was asked to pay R15 joing fee. After I edited my bannking details R599 went off on my account ---Shocker!I tried to liaise with Just answer with no luck.Chatted to 2 Consultants- Only to get disconnected. See response from them below:

Today, 1:59 PM I was not informed of the price on this question. what is happening? JJoining fee of R15 is mentioned but not any other fee I do not have money laying around espeially not with a partner that ghas been out of work for more than a year Can someone please answer me??? You have rated your experience with Dr. P. Jyoti Reply Back to Dr. P. Jyoti Chat with Pearl Wilson, Assistant Pearl Wilson, Assistant Hi there. How are things going with Dr. P. Jyoti? 1 out of 5 stars for Dr. P. Jyoti Pearl Wilson, Assistant I'm sorry your experience wasn't the best, and we'd like to make it right. What can we do better? You can start by rfunding R599 which was not mentioned when we started chating. On R15 joining fee was mentioned Pearl Wilson, Assistant Sorry for any confusion. If you're not done talking to Dr. P. Jyoti just close our chat using the button in the upper corner of this chat window. You can keep going back and forth on this subject until you're satisfied. Once you're done, you can post a new question or get a second opinion from a different Technician. this dr is not replying to my messages after he took my money. I will be reporting your company Pearl Wilson, Assistant I'm sorry to hear that. Making sure you get a great answer is my top priority. Can I connect you with a new Technician to provide a more complete answer, at no extra cost? No I want my money Pearl Wilson, Assistant If there's anything else about your account or your experience that I can help with, just let me know. You failed to mention the charges on my question Pearl Wilson, Assistant Sorry, I didn't catch that. I'm a chatbot and I'm still learning. To request a new Technician for your question, just type "SECOND OPINION." For questions about payment, type "ACCOUNT." To reach a human representative, type "AGENT." Otherwise, can you try rephrasing your message? AGENT Pearl Wilson, Assistant Just one moment as I connect you to my supervisor on the Customer Support team. If you'd prefer to call or email us, you can do so at *** or *** Pearl Wilson, Assistant Please wait and one of our operators will be with you shortly. Can I chat to a manager? Pearl Wilson, Assistant You are now chatting with Patricia V. - Customer Service Connected Patricia V., Customer support Welcome to JustAnswer! My name is Patricia. Can I get your name? Patricia V., Customer support Hello. Are you still connected to our chat? Good day Patricia. Why after a chat with a consultant dis only R15 joing fee mentioned. Once banking details is edited than any amount as you feel free is taken from the account? Patricia V., Customer support I'm sorry for the confusion about your charges. No worries, I'm here to help you. Patricia V., Customer support Here's what happened. Patricia V., Customer support New visitors to our site are offered a monthly membership which provides them access to Experts from a wide variety of categories. Customers are charged a R15 join fee as well as the monthly membership fee at the time they post their question. Patricia V., Customer support The cost of the monthly membership, which in your case is R599, was displayed on the same page you entered your billing information, just before you posted your question. There is no obligation to continue your membership, and you can cancel at any time. If I'd nown the charges than I would have given my banking details. i do not have that type of cash to just give away.. Patricia V., Customer support We have provided disclaimer before making a payment. Here's the link for the disclaimer we have on the website. Patricia V., Customer support https://www.screencast.com/t/57zCVADE well I never agreed to R599..I was under the impression that is was only R15 joing fee Patricia V., Customer support I can certainly understand your concern and your frustration over your charges and why you would be requesting a refund, however, I must remind you that you are not eligible for a refund. I also only received that disclaimer link after I gave my banking details Patricia V., Customer support We are very upfront to new visitors when they visit our site regarding the fees associated with the service. Before a customer is able to submit their question, they must agree to the R15 join fee as well as the monthly membership fee. Patricia V., Customer support We are very upfront to new visitors when they visit our site regarding the fees associated with the service. Before a customer is able to submit their question, they must agree to the $1 join fee as well as the monthly membership fee. Patricia V., Customer support I can assure you that we’ve taken action to cancel your membership preventing any charges from occurring in the future. sorry...the consultant probably forgot to mention that - Right/ Patricia V., Customer support Sorry. It was located on the disclaimer before posting the question. So customer will have option to continue or not? Patricia V., Customer support Is there anything else I can help you with? Patricia V., Customer support Hello. Are you still connected to our chat? Your s=disclaimer is no where near chats with the consultant. Now we can go on and on about this until tomorrow morning- I am not satisfied. This is misleading Patricia V., Customer support I'm sorry I won't be able to assist you since I already gave you the information you needed for this, I will need to disconnect to this chat now to attend other concerns online. Disconnected