Just answer is a load of lies

I made contact to see if they could help with somehow getting other apps installed on my smart TV only to be told the operating system doesn't allow this (thanks for info I already know Mr tech guru) and that I should purchase another item for the TV on takealot. The ad said R15 for a question only to charged R600 for a monthly membership with a R15 activation fee, I have just been **********, hope you snakes get what you deserve.