Just Answer are Just *******

I subscribed to Just Answer to get advice on a legal issue. After the first month, I cancelled the subscription, but was charged again. I asked for a refund and was told they do not do refunds. This month is was charged AGAIN, even though I cancelled and was again told I could not get a refund, but that I must be happy that it is now cancelled. How can I not be eligible for a refund if they have charges me twice AFTER I cancelled????? I am mydtified.

Please see their response email below

Jeff from JustAnswer via freshdesk.com Apr 21, 2022, 6:37 PM (13 hours ago) to me

Hello,

Thank you for your reply.

I can certainly understand your concern and your frustration over your charges and why you would be requesting a refund, however, I must remind you that you are not eligible for a refund.

We are very upfront to new visitors when they visit our site regarding the fees associated with the service. Before a customer is able to submit their question, they must agree to the R15 join fee as well as the monthly membership fee.

I can assure you that we’ve taken action to cancel your membership preventing any charges from occurring in the future.

I hope this clarifies our service for you and our stance regarding your refund request. However, should you have any other questions for us, please let us know and we’ll be glad to help. ,

Regards, Gerald A. JustAnswer Customer Care