Canon and Just Answer online assistance.

My canon printer was not working so I went onto the Canon help site and was told by the online agent that I would be transferred to a technician and would pay R15 for assistance. I proceeded and entered my credit card details for the R15. It was deducted immediately swiftly followed by a further deduction of R599. The advice I got for that was 'switch it off at the plug and back on twice '. I asked for a refund of my R599 and got a refund of the R15.

I also blame Canon for allowing its customers to be conned this way.