WH
Wendy H
1 reviews | Active since Apr 2015
02 Apr 2015, 20:45
Poor workmanship and NO quality control
Sold our Excape 4x4 last year October to buy a brand new Jurgens Explorer (not too sure whether Jurgens CI and Jurgens Safari are the same company). To our horror and disgust have we discovered the poor workmanship of this caravan. With our first camp we came back with a list of 10 things that were either broken, not working, or that simply just fell off the caravan. The water pump had to be replaces, the skid plate under the caravan fell off, the geyser would not \kick"in"
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Jurgens Ci's replyOfficial
07 Apr 2015, 13:13Hello Mrs H 001,
It is not our intention to deliver a product to either you , the Dealer or any end customer that does not meet customer expectations.
Jurgens Ci has always stood behind its products and wherever customers have problems we always solved them - we will continue to live by that maxim.
Please report the problems to your Dealer and they can compile a detail report for further investigation.
It is not our intention to deliver a product to either you , the Dealer or any end customer that does not meet customer expectations.
Jurgens Ci has always stood behind its products and wherever customers have problems we always solved them - we will continue to live by that maxim.
Please report the problems to your Dealer and they can compile a detail report for further investigation.
Jurgens Ci's reply07 Apr 2015, 13:13
Official
Hello Mrs H 001,
It is not our intention to deliver a product to either you , the Dealer or any end customer that does not meet customer expectations.
Jurgens Ci has always stood behind its products and wherever customers have problems we always solved them - we will continue to live by that maxim.
Please report the problems to your Dealer and they can compile a detail report for further investigation.
It is not our intention to deliver a product to either you , the Dealer or any end customer that does not meet customer expectations.
Jurgens Ci has always stood behind its products and wherever customers have problems we always solved them - we will continue to live by that maxim.
Please report the problems to your Dealer and they can compile a detail report for further investigation.