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Terryanne T

1 reviews | Active since Jun 2010

09 Feb 2016, 11:17

'New' trailer full of rust

I recently obtained finance to purchase a leisure trailer. After receiving the trailer I noticed that the new trailer is not in a new condition. There is rust spots, damage to the nose cone lid and paint chips on top of the trailer. <br> <br> The dealer from whom I purchased the trailer (Diesel Electric / Outdoor 4x4 Welkom) has offered to send the trailer in for warranty repairs. I would not like to send a 'new trailer' in for repairs. I feel that I should have been issued with a trailer that is in perfect condition. <br> <br> Please be so kind as to contact me with advice as to what I should do next otherwise I will contact my bank to cancel the deal and return the damaged goods.

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Replies (1)
Jurgens Ci
Jurgens Ci's reply10 Feb 2016, 17:41
Official
Hello tdtoit,

Good day Terryanne

Thank you for your feedback. I will contact the dealership tomorrow morning to understand the problem at hand. Once complete I will be able to advice you on the way forward. My apologize for the inconvenience.
Regards
Pierre Malherbe