Based on recent customer reviews, Jungle Aquatics earns strong praise for remarkably fast courier delivery, reaching customers from Cape Town and Somerset West to rural KwaZulu-Natal, sometimes overnight or over a public holiday weekend. Shoppers highlight an easy website, accurate tracking, detailed invoices, careful packaging and competitive prices on aquarium and pet food lines. Staff product knowledge stands out, and Chevelle is thanked for resolving a double payment quickly. The main frustration raised is unclear warranty information, after a pump failed shortly before its warranty lapsed.
TrustIndex
5.2
NPS Score
85
Recommended: Very Likely
Oct '25 - Sep '26
Frequently Asked Questions About Jungle Aquatics
What do customers say about Jungle Aquatics?
Based on recent customer reviews, Jungle Aquatics earns strong praise for remarkably fast courier delivery, reaching customers from Cape Town and Somerset West to rural KwaZulu-Natal, sometimes overnight or over a public holiday weekend. Shoppers highlight an easy website, accurate tracking, detailed invoices, careful packaging and competitive prices on aquarium and pet food lines. Staff product knowledge stands out, and Chevelle is thanked for resolving a double payment quickly. The main frustration raised is unclear warranty information, after a pump failed shortly before its warranty lapsed.
Is Jungle Aquatics trustworthy?
Jungle Aquatics has a TrustIndex of 5.2 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Jungle Aquatics across 156 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2012
Excellent, Fantastic, Brilliant Service from Jungle Aquatics * * * * *
We purchased 5 items including a decent UV canister filter Our order done online on Sunday night, keeping in mind Monday was a public holiday Well, our items was delivered to our door today and we are in KZN, 25 km rural This is absolutely Brilliant Service If I could, I will award 6 stars Excellent Service Thank you
1 reviews | Active since Jun 2012
Excellent, Fantastic, Brilliant Service from Jungle Aquatics * * * * *
We purchased 5 items including a decent UV canister filter Our order done online on Sunday night, keeping in mind Monday was a public holiday Well, our items was delivered to our door today and we are in KZN, 25 km rural This is absolutely Brilliant Service If I could, I will award 6 stars Excellent Service Thank you
1 reviews | Active since Mar 2009
Warranty period not published
The pump I purchased was excellent value and worked well. Then suddenly it failed this week ,1 month short of warranty expiry ! No where on website nor invoice is warranty listed. What a pity.
1 reviews | Active since Jun 2025
Positive feedback on Jungle Aquatics. Thank you!
They surprise me every time I order online. They are fast to make arrangements for courier collection and have a great range of products available. I must add that the items have been consistently well packaged on every order. Thank you, Jungle aquatics for great service! :)
1 reviews | Active since Jun 2025
Positive feedback on Jungle Aquatics. Thank you!
They surprise me every time I order online. They are fast to make arrangements for courier collection and have a great range of products available. I must add that the items have been consistently well packaged on every order. Thank you, Jungle aquatics for great service! :)
1 reviews | Active since Oct 2010
Happy Bunnies
Had a double charge issue on Jungle Aquatics payment gateway, so although the order was delivered there was a matter of either product or refund for the double charge. Special shout out to Chevelle for stepping into the rescue and getting this resolved a.s.a.p. Appreciate the support!!
1 reviews | Active since Oct 2010
Happy Bunnies
Had a double charge issue on Jungle Aquatics payment gateway, so although the order was delivered there was a matter of either product or refund for the double charge. Special shout out to Chevelle for stepping into the rescue and getting this resolved a.s.a.p. Appreciate the support!!