Non existent products & endless excuses

Please do not use this company for any product as you will not revieve your product and get endless excuses why not. Placed an order with Jumocart on the 31/12/2020. Order number *** . Till date not recieved my product and need to follow-up constantly by myself on what's going on , asked for refund but not hopeful that it will happen . After enquiry on the 27/01/2021 about the product and a response as follow-

We are incredibly sorry for the delay. We have been facing delays at the supplier warehouse for the last couple of weeks. This has caused all orders placed to be delayed by 5-10 working days due to the surge in orders and delays at the supplier warehouse.

I'm pleased to say that the backlog with the supplier has been cleared and your shipment is en-route to South Africa. To ensure we can deliver your order as quickly as possible, we have upgraded your shipping to DHL courier. This means that your order will be arriving in the next 5-9 working days.

The tracking number will be sent to you once the shipment reaches South Africa and is picked up by the local courier for last-mile delivery

We apologize profusely and thank you for your patience. Once again apologize for the inconvenience, and we hope you understand that we are constantly working to mitigate these delays as much as possible.

We will also include an R100 Gift Voucher with your order. ** Kindest regards

Customer support - Amiena Doola Jumocart.com