IGNORING CUSTOMER FLAT OUT AFTER ALMOST 4 WEEKS

I WANT TO TALK TK SOMEONE IN CHARGE OR IN MANAGEMENT NOW...IVE SENT 7 MESSAGES ON THEIR APP,ON GMAIL AND ON MESSANGER ....IM BEING IGNORED FLATOUT AND I WANT MY MONEY BACK.... I WANT A REFUND NOW....I WANT A MANAGER TO CONTACT ME AND GIVE ME ANSWERS AND MY MONEY BACK....IF I COULD GIVE A MINUS RATING I WOULD HAVE. ..... ********...