BAD SERVICE

VERY UNHAPPY WITH THE SERVICE!! IVE ORDER SOMETHING AND PAID FOR IT ON THE 8TH OF DEC, STILL HAVE NOT RECIEVED IT, WHEN I EMAIL THEM THEY SAY THEY WILL COME BACK TO ME WITHIN 2-4 WORK DAYS BUT NOTHING.......THEY ALSO HAVE NO CONTACT NUMBERS?? AFTER THE 3RD EMAIL I HAVE ASKED THEM TO GIVE ME A REFUND, BUT STILL NO REPLY. R4000.00 I WILL NOT ACCEPT THIS.