Julz Shoes
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Julz Shoes
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJH
Jackie H
1 reviews | Active since Nov 2025
8 Sept 2026, 17:34
Refusal to assist with incorrect shoe sizing
I am extremely disappointed with the way Julz Shoes has handled my request for an exchange. I purchased a pair of Julz Valentina sneakers in a size 6 through Shoebox Online. I ordered the size according to the Julz size chart. However, when I received the shoes, they were significantly too large and are not wearable for me. What makes this particularly frustrating is that I also own the Julz Lumi sneaker in a size 6, and the dimensions listed for the Lumi and Valentina in a size 6 are the same. In reality, the Valentina is noticeably larger and does not fit me correctly. I contacted Julz to ask for assistance with an exchange, but they have refused to exchange the shoes because I wore them for a few hours . I understand that companies have policies regarding worn shoes, but I purchased the correct size based on the manufacturer’s own sizing information, and the actual fit is clearly inconsistent with the sizing information provided. I am not asking for a refund or trying to return a shoe simply because I changed my mind. I am asking for a reasonable exchange for a size that will actually fit, particularly given the sizing discrepancy. I feel that Julz should take responsibility for the accuracy of its sizing information and provide a reasonable solution rather than simply refusing to assist.All the lady at customer service can say on repeat “ Im so sorry” and suggests I sell them on Yaga. Not a brand I would recommend
Helpful (0)
|Replies (0)JH
Jackie H
1 reviews | Active since Nov 2025
8 Sept 2026, 17:34
Refusal to assist with incorrect shoe sizing
I am extremely disappointed with the way Julz Shoes has handled my request for an exchange. I purchased a pair of Julz Valentina sneakers in a size 6 through Shoebox Online. I ordered the size according to the Julz size chart. However, when I received the shoes, they were significantly too large and are not wearable for me. What makes this particularly frustrating is that I also own the Julz Lumi sneaker in a size 6, and the dimensions listed for the Lumi and Valentina in a size 6 are the same. In reality, the Valentina is noticeably larger and does not fit me correctly. I contacted Julz to ask for assistance with an exchange, but they have refused to exchange the shoes because I wore them for a few hours . I understand that companies have policies regarding worn shoes, but I purchased the correct size based on the manufacturer’s own sizing information, and the actual fit is clearly inconsistent with the sizing information provided. I am not asking for a refund or trying to return a shoe simply because I changed my mind. I am asking for a reasonable exchange for a size that will actually fit, particularly given the sizing discrepancy. I feel that Julz should take responsibility for the accuracy of its sizing information and provide a reasonable solution rather than simply refusing to assist.All the lady at customer service can say on repeat “ Im so sorry” and suggests I sell them on Yaga. Not a brand I would recommend
0
Replies (0)MJ
Marojean J
1 reviews | Active since Dec 2022
12 Dec 2025, 14:30
POOR DELIVERY
I'm not even going to write a long story, because it only upsets me. I placed an order with JULZ SHOES on 7th December. It was dispatched from their premises on 8th December. Today is the 12th December and I still have not received my order. Upon requesting where it is, I got told that it's peak season and the courier companies are busy. When trying to phone Aramex as well as ITT, nobody know where my parcel is.....and still waiting. Won't order from you again if you keep on using these courier companies!
Helpful (0)
|Replies (0)MJ
Marojean J
1 reviews | Active since Dec 2022
12 Dec 2025, 14:30
POOR DELIVERY
I'm not even going to write a long story, because it only upsets me. I placed an order with JULZ SHOES on 7th December. It was dispatched from their premises on 8th December. Today is the 12th December and I still have not received my order. Upon requesting where it is, I got told that it's peak season and the courier companies are busy. When trying to phone Aramex as well as ITT, nobody know where my parcel is.....and still waiting. Won't order from you again if you keep on using these courier companies!
0
Replies (0)