DO NOT order from this company

Here is my review of JuiceHeaven.co.za. Be very careful of this company.

On 14 November I EFT this company R6 400 for two packs of 30 "pens" of BodyPharm products which was clearly on their website. I paid as per the confirmation that Bryce sent me. They promised delivery within 24 hours, but that never happened. As you will see it says on the website, if you place an order before noon you will get it the next day.

After 3 days, of back and forth with Bryce, I finally got a package from the courier, but it was incorrect, it was steroids. I photographed the package and waybill and sent them back to the courier service. Who informed me that he sent it back to the sender.

I then emailed Bryce and asked him where my medication was. He said that they successfully delivered it to me. I sent him all the information and confirmed with Gershwin, that they did not give me anything. Waited another two days.

By this time I have forked out R6440.00. I said I would contact Wendy Knowler and report him. He laughed and said to me "You are buying ******* products, see how far you get with that" I have that in writing by Bryce.

I did contact Wendy Knowler, South African Consumer Jounarlist, who did research on the company and found out in fact that the products on the website were *******. Here is what she discovered.

Earlier this month, the South African Health Products Regulatory Authority (SAHPRA) warned about the health risks posed by "the proliferation of falsified, compounded and substandard GLP-1-containing products" being flogged on websites, social media platforms "and other informal channels".

So here's what's legal - and not - in South Africa:

*Ozempic is registered in SA - in pens in doses of 0.25 mg, 0.5 mg/dose pen and 1 mg – for the treatment of adults with type 2 diabetes as well as for the treatment of adults with insufficiently controlled type 2 diabetes – in addition to diet and exercise. You can get it from Clicks or Dischem with a prescription.

It is also registered for use to reduce the risk of heart attack stroke, or death in adults with type 2 diabetes with known heart disease. Here's the thing: Ozempic is not registered in South Africa for weight management.

*Mounjaro is also registered – as a single dose pre-filled pen containing either 2.5 mg; 5 mg; 7.5 mg; 10 mg; 12.5 mg or 15 mg in 0.5 ml solution for injection – for the treatment of type 2 diabetes mellitus.

According to SAHPRA, it has not yet been imported into South Africa via Eli Lilly's distribution channels. And like Ozempic, Mounjaro is currently not registered in South Africa for weight management.

Other medications containing GLP 1 agonists – that mimic the action of GLP 1s – pose a public health and safety risk because they are not evaluated and therefore they may be sub-standard, SAHPRA said.

They are therefore ******* in terms of the Medicines and Related Substances Act.

So "Bryce" was right about that.

Pity the Juice Heaven website didn't disclose that to would-be buyers.

"In terms of Section 29 of the Medicines and Related Substances Act, a person who commits an offence shall be held ********ly liable, and applicable penalties shall be enforced," SAHPRA said.

But the Juice Heaven website contains no physical address or phone number – only an email address. That's also *******, in terms of the Electronic Communications and Transactions Act.

Among the websites which SAHPRA has found in the past year to be claiming to be online pharmacies and selling medicines *******ly, "including falsified and unauthorised versions of semaglutide and/or tirzepetide" are:

• juiceheads.co.za • anabolicsza.com • sallyslimming.co.za • slimnburn.co.za

"The above list is not exhaustive," SAHPRA said, "and the public is urged to report any other websites or retail outlets selling these falsified and unauthorised products."

I've reported Juice Heaven to SAHPRA – its name is remarkably similar to juiceheads.

Consumer advocate Dr Harris Steinman, who has a long history of challenging the claims of dubious weight loss products, said that it was clear that juiceheaven.co.za was claiming to sell products that were prescription-only or even prohibited.

I have not received any refund. They have my money. I have asked Bryce to process a refund since the 20 Nov and have not received anything. Its the 2nd December. He claims he has refunded me. He hasn't. If this company was honest, reliable, and had nothing to hide, they would have an address or telephone number on their site. They have neither.

I have submitted this to the Consumer Council and have sought legal advise. I feel selling ******* drugs online is something but then not refunding my money is the cherry on the cake.