MC
Margaretha C
1 reviews | Active since Oct 2015
30 Oct 2015, 21:13
Packets of cigarettes unwrapped
I am buying a carton of Camel Silver every week. This is the first time that each and every packet in the carton is not wrapped in plastic. I feel this is not acceptable at all. The barcode on every packet is ZIE30B05, barcode on the carton is 0 *** 9 and on every packet 0 *** 2. Bad, bad quality control!! Could you please take this further for me?
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Replies (1)
JT International South Africa's replyOfficial
02 Nov 2015, 09:42Hello MWCoetzee,
Good day Ms Coetzee,
Thank you for bringing this to our attention on your Camel Silver. As a leading international brand we strive for the highest quality on our Camel cigarettes so we take customer feedback of this nature very seriously.
We apologise for the inconvenience you have experienced and will arrange for a company representative to contact you directly to meet with you at your earliest convenience.
Kindly keep the faulty stock on hand so that we can send it to our factory for testing.
We thank you for your continued loyalty and assure you of our best attention at all times.
Kind regards
JT International South Africa (Pty) Ltd
Good day Ms Coetzee,
Thank you for bringing this to our attention on your Camel Silver. As a leading international brand we strive for the highest quality on our Camel cigarettes so we take customer feedback of this nature very seriously.
We apologise for the inconvenience you have experienced and will arrange for a company representative to contact you directly to meet with you at your earliest convenience.
Kindly keep the faulty stock on hand so that we can send it to our factory for testing.
We thank you for your continued loyalty and assure you of our best attention at all times.
Kind regards
JT International South Africa (Pty) Ltd
JT International South Africa's reply02 Nov 2015, 09:42
Official
Hello MWCoetzee,
Good day Ms Coetzee,
Thank you for bringing this to our attention on your Camel Silver. As a leading international brand we strive for the highest quality on our Camel cigarettes so we take customer feedback of this nature very seriously.
We apologise for the inconvenience you have experienced and will arrange for a company representative to contact you directly to meet with you at your earliest convenience.
Kindly keep the faulty stock on hand so that we can send it to our factory for testing.
We thank you for your continued loyalty and assure you of our best attention at all times.
Kind regards
JT International South Africa (Pty) Ltd
Good day Ms Coetzee,
Thank you for bringing this to our attention on your Camel Silver. As a leading international brand we strive for the highest quality on our Camel cigarettes so we take customer feedback of this nature very seriously.
We apologise for the inconvenience you have experienced and will arrange for a company representative to contact you directly to meet with you at your earliest convenience.
Kindly keep the faulty stock on hand so that we can send it to our factory for testing.
We thank you for your continued loyalty and assure you of our best attention at all times.
Kind regards
JT International South Africa (Pty) Ltd