JN
Jessica N
1 reviews | Active since Jan 2013
09 Sept 2015, 23:13
No menthol bubble
Getting 1 or 2 cigarettes with no mint bubble I can understand over some time, but getting half a pack with no mint bubble in almost every second box you have bought over the last 2/3 weeks, is just plain ridiculous... I would like to know if any quality control is done on this product??? It's simply unacceptable the amount of money I have wasted on this product... the quality and standards of this product has dropped tremendously but yet the price keeps increasing... I don't mind paying more but honestly it would be if the the products quality improves not deteriorates...
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JT International South Africa's replyOfficial
10 Sept 2015, 11:57Hello JessicaNel86,
Good day Jessica,
Thank you for bringing this defect to our attention. We strive for the highest quality on our products and assure you that quality control is in place, so we take feedback of this nature very seriously.
We apologise for any inconvenience you have experienced and will arrange for a customer representative to meet with you at your convenience. Kindly keep the faulty stock on hand so that we can investigate this issue further.
We appreciate your valued loyalty and assure you of our best attention at all times.
King regards
JT International SA (Pty) Ltd
Good day Jessica,
Thank you for bringing this defect to our attention. We strive for the highest quality on our products and assure you that quality control is in place, so we take feedback of this nature very seriously.
We apologise for any inconvenience you have experienced and will arrange for a customer representative to meet with you at your convenience. Kindly keep the faulty stock on hand so that we can investigate this issue further.
We appreciate your valued loyalty and assure you of our best attention at all times.
King regards
JT International SA (Pty) Ltd
JT International South Africa's reply10 Sept 2015, 11:57
Official
Hello JessicaNel86,
Good day Jessica,
Thank you for bringing this defect to our attention. We strive for the highest quality on our products and assure you that quality control is in place, so we take feedback of this nature very seriously.
We apologise for any inconvenience you have experienced and will arrange for a customer representative to meet with you at your convenience. Kindly keep the faulty stock on hand so that we can investigate this issue further.
We appreciate your valued loyalty and assure you of our best attention at all times.
King regards
JT International SA (Pty) Ltd
Good day Jessica,
Thank you for bringing this defect to our attention. We strive for the highest quality on our products and assure you that quality control is in place, so we take feedback of this nature very seriously.
We apologise for any inconvenience you have experienced and will arrange for a customer representative to meet with you at your convenience. Kindly keep the faulty stock on hand so that we can investigate this issue further.
We appreciate your valued loyalty and assure you of our best attention at all times.
King regards
JT International SA (Pty) Ltd