Damaged cigarette in box

I am a loyal Camel consumer and have been smoking Camel for a long time. Usually I ingore damaged cigarettes but its become to much of a regular occurrence now with the Camel Double. I lit a cigarette and hardly any smoke was coming through. Then I realised there was a hole in the paper. I tried to find an email address so I can send them the photos I took of it but can't find an address. So once again another cigarette I have paid for but can't smoke. Now considering changing brands. Not happy with Camel anymore. They are wasting my money. Whats the point of buying something you cant use? Would appreciate it if they could contact me about this matter because I am tired of having this problem over and over again.