CS
Charlene S
1 reviews | Active since Oct 2010
07 Jul 2015, 15:33
Cigarettes bought for a specific reason
I buy Camel double mint purple... I have had so many packs that has cigarettes in that does not have the purple ball. I would buy a normal menthol cigarette if i wanted that, i buy them for the purple ball and to my surprise there is no purple ball.<br> <br> I have kept the four cigarettes from the one box which does not have the purple ball thus far in a box of 20. The others it thought was a once off but i am getting more and more of these and have also heard a lot of complaints. In cigarettes being so expensive one expects a little better quality<br> <br> I would like someone to contact me urgent!
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JT International South Africa's replyOfficial
07 Jul 2015, 15:56Hello Chuckles,
Dear Charlene
Thank you for bringing this quality defect to our attention on your Camel Double. As a leading international brand we strive for the highest quality on our Camel cigarettes so we take customer feedback of this nature rather seriously.
We will address this defect with the relevant parties.
One of our customer service associates will be in contact with you as soon as possible to discuss your complaint with you in person.
Once again, we apologise for your inconvenience and we thank you for your continued loyalty and support of the Camel brand.
Kind regards
JTI South Africa
Dear Charlene
Thank you for bringing this quality defect to our attention on your Camel Double. As a leading international brand we strive for the highest quality on our Camel cigarettes so we take customer feedback of this nature rather seriously.
We will address this defect with the relevant parties.
One of our customer service associates will be in contact with you as soon as possible to discuss your complaint with you in person.
Once again, we apologise for your inconvenience and we thank you for your continued loyalty and support of the Camel brand.
Kind regards
JTI South Africa
JT International South Africa's reply07 Jul 2015, 15:56
Official
Hello Chuckles,
Dear Charlene
Thank you for bringing this quality defect to our attention on your Camel Double. As a leading international brand we strive for the highest quality on our Camel cigarettes so we take customer feedback of this nature rather seriously.
We will address this defect with the relevant parties.
One of our customer service associates will be in contact with you as soon as possible to discuss your complaint with you in person.
Once again, we apologise for your inconvenience and we thank you for your continued loyalty and support of the Camel brand.
Kind regards
JTI South Africa
Dear Charlene
Thank you for bringing this quality defect to our attention on your Camel Double. As a leading international brand we strive for the highest quality on our Camel cigarettes so we take customer feedback of this nature rather seriously.
We will address this defect with the relevant parties.
One of our customer service associates will be in contact with you as soon as possible to discuss your complaint with you in person.
Once again, we apologise for your inconvenience and we thank you for your continued loyalty and support of the Camel brand.
Kind regards
JTI South Africa