Camel Double Red stock availability

I have been unable to get my usual brand of Camel - Camel Red for 3 weeks now. I have tried every garage shop, supermarket within a 20 km radius and have asked friends and family to look out for them. I have been interacting with JTI Customer Service regularly, who passed my messages and emails on. To date, no response from this person.....why??? Just tell me what the issue is? And who has stock currently. Not asking much is it?