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roxiejm R

1 reviews | Active since May 2016

05 May 2016, 08:45

Camel double - red and mint no flavour on the red capsule

After being really impressed with the Camel double purple and mint and the yellow activate products, i decided to try the red and mint, however upon trying the first 3 cigarettes in the pack, the red capsule has absolutely no flavour whatsoever!! Really disappointed with this product and would actually prefer to return it and purchase the purple and mint instead as i found that pack to be enjoyable. The red and mint just leaves a bad taste in my mouth. However In this pack the mint capsule works fine. The stamp on the box at the bottom is " ZKD24B05" Will definitely not repurchase this product!! Expected much more from Camel since their other products were off great quality.

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Replies (4)
JT International South Africa
JT International South Africa's reply05 May 2016, 08:59
Official

Thank you for contacting JT International South Africa (Pty) Ltd regarding your Camel Double. We strive for the highest quality on our cigarettes so we take customer feedback of this nature very seriously.

We apologise for the inconvenience you have been experiencing and would like to arrange for a company associate to meet with you personally to resolve your complaint. Kindly confirm the area we can meet with you during working hours so we can allocate this to our colleague based in your area?

We look forward to hearing from you and thank you for your continued loyalty. Please be assured of our best attention at all times.

 Regards,

JT International SA

rR
roxiejm R's update05 May 2016, 09:38
Reviewer Update
Hi there. Thank you kindly for your prompt reply. I am based in the Cascades Area or Pietermaritzburg daily between 8am-4pm. Thanks. Regards Roxanne
JT International South Africa
JT International South Africa's reply06 May 2016, 07:46
Official

Thank you, we will arrange for an associate to meet with you. Please ensure that you have the faulty stock on hand to return to our associate.

Regards

rR
roxiejm R's update06 May 2016, 10:09
Reviewer Update
Awesome customer service received from JTI. In less than a day my complaint was received and treated with utmost care, effeciency and professionalism. Really impressed with this company. Thanks to Nazeem who came to me personally to resolve my complaint. I really appreciate your excellent service!!