Camel Activate - No ball
I bought 2 packs of Camel Activate over the December Holidays and was disappointed to find that almost half of each pack had no menthol ball in the cigarettes. I only smoke menthol cigarettes so this was a waste for me. I've had previous experiences where there is a ball, but when pressed, the menthol doesn't taste as strong, but I could handle that.
Good day,
Thank you for bringing this matter to our attention on your Camel Activate Cigarettes. As a leading international brand we strive for the highest quality on our cigarettes so we take customer feedback of this nature very seriously.
We apologize for the inconvenience you have experienced and would like to arrange for a company representative to personally meet with you. Kindly confirm the following:
The production code - which can be found engraved underneath your pack
The address we can meet with you during working hours in order to assign a customer associate to your complaint
Kindly confirm if you have any of the cigarettes packs on hand in order to return it to our sales associate to begin factory analysis
We look forward to hearing from you and thank you for your continued loyalty.
Kind regards
JT International South Africa (Pty) Ltd
Good day,
Thank you for bringing this matter to our attention on your Camel Activate Cigarettes. As a leading international brand we strive for the highest quality on our cigarettes so we take customer feedback of this nature very seriously.
We apologize for the inconvenience you have experienced and would like to arrange for a company representative to personally meet with you. Kindly confirm the following:
The production code - which can be found engraved underneath your pack
The address we can meet with you during working hours in order to assign a customer associate to your complaint
Kindly confirm if you have any of the cigarettes packs on hand in order to return it to our sales associate to begin factory analysis
We look forward to hearing from you and thank you for your continued loyalty.
Kind regards
JT International South Africa (Pty) Ltd