Camel Activate Mint with NO mint

I am highly upset with JTI South Africa as I am still waiting for feedback and compensation for a problem I picked up in December 2017 with the CAMEL ACTIVATE MINT cigarette. I had bought a few boxes just before Dec and found that majority of the cigarettes in 2 of the boxes did not have any mint activation ***** in them, I phoned JTI and spoke to a Benedict Buthelezi which had arranged that a consultant meet with me and replace the 2 boxes that had the problem. In Dec gonig away for Holiday I bought a good few boxes again as we would be no where near shops in order to get more if we ran out and I the exact same problem. I contacted Benedict again when we returned in regards with this and explain how upset i was now as this is the second time and it has caused a huge inconvenience to me as well as cost me a hell of a lot extra money as I now had to drive miles out of the way to get more cigarettes, the extra petrol and so on.... Benedict said he will have someone call me and follow the same procedure as the previous time but to date this has still NOT happened. I have sent a number of emails to Benedict in order to have this resolved and I keep getting told he will have someone call me, Or he will follow up with the complaint department but yet still nothing. My last email I sent he has not even bothered to reply to. I am highly angered by this and I want SOMETHING done about it ASAP... and I would also expect nothing less than a decent compensation this time around and not just the darn boxes that are affected to be replaced as this has cost me a lot more than budgeted for as well as one hell of an inconvenience for the second time round. if they knew there was a problem with a batch as they told me then why did they not recall the batch to resolve this problem.