Camel Activate

I have received not once not twice a bad cigarette.I have phoned JTI to let them know about the problem.They advice me that a agent will come to see me within 7 working days within office hours. I have phoned JTI again 2 weeks later and once again no one came to see me. This is now 4 weeks later and no one seem to be bothered about this.Smokes is expensive and to get a package with one smoke that is damage is ok but not more than once.If I have to keep every damage smoke I will have a packed.This is unacceptable.I have google JTI office strange enough it is about 5 blocks from my work office.This is not like they have to drive 20 hours to come and see me.