CW
Cindy W

1 reviews | Active since Dec 2015

14 Dec 2015, 12:09

Came double purple already popped

Good day<br> <br> I have been smoking Camel Double for a while now and always thought it a good quality Cigarette until the last 2 packets I purchased on 10 December 2015. I was extremely disappointed to find that most of the cigarettes in the packet have already been popped. At first I just thought that it was just the one packet but as the 2nd pack came from the same supplier it was exactly the same problem as the 1st pack. I have never ever had this problem before and it was actually quite horrible to smoke especially if you have become accustomed to the flavour. How am I to be guaranteed that this problem will not arise again if I am to continue with Camel Double Purple.<br> <br> Expecting a reply soonest.<br> <br> Many thanks <br> Cindy

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Replies (1)
JT International South Africa
JT International South Africa's reply14 Dec 2015, 12:42
Official
Hello Cindy2103,

Good day Cindy,
Thank you for contacting JTI regarding your Camel Double. We apologise for the inconvenience you have experienced.

We will arrange for a company representative to contact you personally to discuss your complaint.

Kindly keep all faulty packs on hand to return to our representative.

Kind regards
JT International SA (Pty) Ltd