MG
Michelle G
1 reviews | Active since Apr 2015
24 Apr 2015, 08:33
Bad glue on packet
I have now bought a carton of the new packaging of Winston blue, each one of them the packaging the clue comes loose. My friend smokes the red packet and all of these that he has bought falls apart. I have changed my brand to Winston but this is really bad. Half of my packet is lying around in my car as this is falling out of the packet. I will pay more if they cant afford to put proper glue on the packets.<br> <br> Please could you give me some feedback and correct the problem as i'm sure i'm not the only one to complain about this
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Replies (1)0
Replies (1)JT International South Africa's replyOfficial
28 Apr 2015, 09:31Hello Michu,
Dear Michelle,
Thank you for contacting JTI.
We are aware of this problem and are addressing it with our factory who are currently investigating the matter.
A customer care representative will be in touch with you shortly to address your complaint.
We apologise for any inconvenience caused and assure you of our best attention to resolve this problem.
Kind regards,
JTI South Africa (Pty)Ltd
Dear Michelle,
Thank you for contacting JTI.
We are aware of this problem and are addressing it with our factory who are currently investigating the matter.
A customer care representative will be in touch with you shortly to address your complaint.
We apologise for any inconvenience caused and assure you of our best attention to resolve this problem.
Kind regards,
JTI South Africa (Pty)Ltd
JT International South Africa's reply28 Apr 2015, 09:31
Official
Hello Michu,
Dear Michelle,
Thank you for contacting JTI.
We are aware of this problem and are addressing it with our factory who are currently investigating the matter.
A customer care representative will be in touch with you shortly to address your complaint.
We apologise for any inconvenience caused and assure you of our best attention to resolve this problem.
Kind regards,
JTI South Africa (Pty)Ltd
Dear Michelle,
Thank you for contacting JTI.
We are aware of this problem and are addressing it with our factory who are currently investigating the matter.
A customer care representative will be in touch with you shortly to address your complaint.
We apologise for any inconvenience caused and assure you of our best attention to resolve this problem.
Kind regards,
JTI South Africa (Pty)Ltd
