Damaged my vehicle then tried to blame it on me...

I purchased a BMW from JSN Motors in a Bryanston for my birthday last month.

Was extremely excited when I took delivery. My sales lady Letsi Labelo was awesome and extremely knowledgeable.

But the problems started from not even a week after that.

I had to take the vehicle back as there were squeaky noises from the back and the cars Hotline and Teleservice features were not working.

When I went to pick up my vehicle after getting those issues sorted, I jumped into my car only to find the inside door panel had been damaged , I immediately reported it and was apologised to by the manager Vis. When i got home...I decided to check if perhaps anything else was damaged. To my horror, the front bumper was also dented in the middle.

I immediately notified the dealership and was promised to be contacted by the manager Vis, who I assume tried to contact me only two days later as I noticed a missed call from the dealership.

The following week I took my car in for these issues to be soughted out.

I was given a courtesy vehicle, which had an expired car license so when I was pulled over in a road block, I received a fine.

My vehicle was there for 3 days.

When I arrived to fetch it I was told that the dent on the front bumper was actually already there when I brought my vehicle in the previous time and was marked on the job card.

This I refused to accept. I would not attempt to claim for something that was my own fault.

Secondly...if the bumper was found to be dented why was I not notified. Thirdly...why was I only informed that they would not be attending to the bumper after 3 days of it being there.

Up until this point I think I had handled all the other issues very patiently...but this really was my last straw.

The manager Robyn apologised and promised to get back to me today, which never happened.

This has become very inconvenient and unpleasant for me as my relationship with JSN started of on a very high note.

I certainly never expected this from BMW.

Highly disappointed customer Trish Chetty