3rd time back; no courtesy vehicle; no communication with me

<p>car goes in for major service and i'm told all X3's must have child locks done to back seats due to accidents reported; i also booked he car for a sensor problem. same day car is done. next day car goes back with back seats knocking due to the car locks put in; the day thereafter the car goes back in for the sensor problem still not sorted. so 3 x times in. on third time car in all day. im called at 17:30 to say car is ready, they have no courtesy vehicle after mu husband asked for this as he's away and cannot collect me. they turn up at my work at 17:45 to collect me, not bring my car! and take me back to the dealer in rush traffic! to collect my car myself and having to travel back to work in this hectic traffic. when i questioned this i was told there is no staff to bring my car, they went home and they have no courtesy vehicles. and this was requested at approx 7.30 am already. i asked if the client is important or the staff. i still await a response. bad bad service all round!</p>