1 reviews | Active since Oct 2010
DONT USE JS POOL SPECIALISTS
Will never use JS POOLS SPECIALISTS / PHINDU BUSINESS INVESTMENTS and Joshua the owner again. Had an existing pool the marbelite was coming out so decided to get it redone, called JS Pools to redo my pool. Went with a bigger and new pool which included heated pump, to date it's not set up the heated pump JS POOL installed. Old pool was 7 x 4 new pool 9 x 4.5 everything brand new. They started on 21 February 2023 and finished 14 March 2023. I’ve spent R216084.60 in total, but it didn’t end their I had to fit the bill for rubble and a jack hammer as an extra cost to me including bottom drain which had to be done according to JS Pools( Joshua) for the underground water (R6500 EXTRA). He also didn’t calculate paving properly and later an extra cost was added to my bill. On 14 March 2023 pool was handed to us the owners without the heated pump being set up to date but Joshua gave me a YouTube video to set it up myself that didn't help. A water feature which costed R14499.00 after removing the bubble wrapped was dented and scratched which we shown him. The cement truck damaged my lawn garden and the paving hence all the paving had to be removed. Some of the mosaic tiles was not put on straight. Besides all of this we asked after the marbelite was done, why wasn’t it smooth because they did stop work and covered with plastic as it started to rain, his reply was that it will come right when brushing the pool. In the pool all we added was chlorine the first day and next day, water was tested 6 days later at builders warehouse and that went on for the next 4 weeks. The pool kept getting worse and dirty only where the marbelite wasn't smooth. We put Iron remover on the 3rd week iron was higher and at 5 weeks we got the water perfect. On 12 April 2023 after keep showing Joshua from JS pools what the pool looked like he came out and said a lot of things trying by all means to put the blame on me the customer. He said firstly chemistry then too much chemicals then the underground water then I should sand paper the pool where it’s dirty and a whole lot more. I spoke to his guys that did the marbelite out of 4 guys 2 guys whom we asked said the marbelite wasn't done properly and it needs to be redone. A week after requesting JS POOLS to come redo and fix his job no response tried contacting him about a week later and again he tried to push the blame on me. I’ve got all the reports for the water tests and told him we have 5 year warranty on the workmanship and structural so come fix his job. He said 18 April 2023 he will have to come and help me to grid or smooth-end the pool till now no reply as to when. So I’m done playing his running around games and taking the legal route cause we paid completely for his job which my pool I’m now regretting cause for a one month old pool looks dirty stained and unsmooth like 10 years old now. This is all after contacting his previous employer he gave us the number for cleaning 13 April 2023 he recommended after sending her picture and videos she said that I should contact Joshua/JS POOLS cause the pool should not look like that after 4 weeks and new marbelite job, everything I’ve done so far is above board and I should give it a day for the chemicals to work and see if the stains on the unsmooth places comes out. Cause if it looks like that in 4 weeks imagine 6 months to 1 year. Giving Joshua from JS pools feedback his reply was she’s not a pool specialist but does cleaning only and laughed. Whomever said must redo marblite including the other company’s they should come do it I said but your 2 guys also said that he said I’m lying which I told him I have proof. When he said Tuesday 18 April 2023 we neglected the pool and didn’t follow instruction he couldn’t answer how Said if he does come to help me he doesn’t have water storage bag and ill loose all the water and money I’ve spent on the chemicals when ask what warranty after that quite again his helping me imagine yet the marblite is gona be thinner and messed up if he smoothens it as it supposed to be done by professionals and his guy said these guys aren’t professionals the professional guys where in capetown busy that’s why he used this guys. From 18th April to date 22 April no communication. On 28 April 2023Joshua/JS POOLS came with his guys to sand paper the pool after ive gotten quotes to have it done which was around R20K. After he seen the pool condition he agreed the job wasn't done correctly. took the whole day to sand paper the pool and fill the cracks and spots, some places where differrent colour wher he batched when asked he said it will come right. 29 April 2023 he came back and finished and put back the water. 27 May 2023 messaged him saying ive seen black/blue dots and its not going away. His reply after few days, the blue dots is dye in the marbelite that foam like spot when marbelite is dry till date its still there. Pipe for solar burst 28 August 2023 after showing him he said he will come sort it out and will let me know which day after ive fixed myself on 30 august 2023 at 17 34 he wanted to come fix it. My advise dont ever use JS POOLS trading under PHINDU BUSINESS INVESTMENTS. Cause he doesnt keep to his warranty and im not the first client this happened to. He blocked me from facebook afraid of the truth also whatsapp. I have all the pictures videos of everything said if needed.
During the pool excavation, disagreements arose regarding our terms and conditions. We offered him a full refund and suggested finding another builder to avoid potential issues, but he declined. Despite this, we worked diligently to complete the project to the best of our abilities.
After completing the pool, we advised him on proper maintenance, including testing and balancing the water chemistry and daily brushing of the pool surface. All this information was included in the invoice as well.
After a period of about 4 weeks he reported about the dirty stains in the pool.
When we went back to site to check, pool was very dirty. We asked him if he has tested the water and if he is brushing the pool and he answered that he had not done any of that yet.
Unfortunately, he neglected these tasks for four weeks, leading to tough stains on the marbelite due to groundwater containing metals.
When he tested the water he did confirm that there were metals in the water according to the results he got. We did advise him to balance the water and that he should start brushing the pool as the stains will eventually come out but he still insisted that it was our problem and that we should fix it even though our invoice clearly states that staining of the pool is not covered in the warranty because it's maintenance issue.
However we revisited the site for the third time and manually addressed the staining issues on his pool, not because we were liable but as a gesture of goodwill towards our client. We even stored his pool water during the process. Weeks later, he messaged us, stating that his pool was looking very good and thanked us for our assistance. He also committed to maintaining the pool properly going forward.
Despite our efforts, he continued to raise issues, including tiny blue dots on the skyblue marbelite surface. We had previously explained that these were a normal result of the dye used in the marbelite color. At the beginning, we informed him that marbelite finished pools have uneven color finishes and a textured surface, unlike fiberglass pools, due to the hand-trowel application. We provided this information to ensure he made an informed decision, but he chose the marbelite option nonetheless.
He threatened to leave bad reviews unless we remarbelited his pool, which we declined because it wouldn't change the nature of marbelite. We advised him that if he wants consistent color he should consider installing fibreglass in future.
We'd like to clarify that the concrete delivery truck drove on his lawn with his permission, as the pool location was far from the gate.
Regarding rubble removal, our invoice clearly states that removal of excavated soil from the site is not included. Additionally, it specifies that rock blasting is not included if rocks are encountered during excavation. When rocks were found, we offered to assist with breaking them up at no extra cost, provided he hired a jackhammer machine, rather than requiring him to hire rock blasting specialists. Regarding the solar pipe leak, we responded to his call, but when we got to site he said he already fixed it without our consent but when we checked there was no sign of any repair done. The pipe did not burst as he claimed.
On October 11th 2025 he called and reported about leaking solar panels. Despite his negative reviews and defamation we agreed that we will honour the warranty and we scheduled a site visit with him.
On Friday, October 17th 2025, our team visited the site to inspect the solar panels as scheduled. However, we found solar panels uninstalled and st********** fron the roof, which prevented us from conducting the necessary tests to validate the warranty claim. He however instructed the team onsite to remove the panels from the his premises, stating they were no longer wanted.
We acknowledge Mr. Mohamad's disappointing experience, however our understanding of the situation differs from his account.
Our contact information has remained consistent since inception. We're proud of our 8-year track record, having completed hundreds of successful projects. This experience has been a valuable learning opportunity, and we continue to strive for excellence in quality workmanship. We also want to clarify that there's no truth to his claim that other clients are looking for us for whatsoever reasons. Our company maintains an excellent track record, and we're committed to upholding our reputation for quality workmanship.
During the pool excavation, disagreements arose regarding our terms and conditions. We offered him a full refund and suggested finding another builder to avoid potential issues, but he declined. Despite this, we worked diligently to complete the project to the best of our abilities.
After completing the pool, we advised him on proper maintenance, including testing and balancing the water chemistry and daily brushing of the pool surface. All this information was included in the invoice as well.
After a period of about 4 weeks he reported about the dirty stains in the pool.
When we went back to site to check, pool was very dirty. We asked him if he has tested the water and if he is brushing the pool and he answered that he had not done any of that yet.
Unfortunately, he neglected these tasks for four weeks, leading to tough stains on the marbelite due to groundwater containing metals.
When he tested the water he did confirm that there were metals in the water according to the results he got. We did advise him to balance the water and that he should start brushing the pool as the stains will eventually come out but he still insisted that it was our problem and that we should fix it even though our invoice clearly states that staining of the pool is not covered in the warranty because it's maintenance issue.
However we revisited the site for the third time and manually addressed the staining issues on his pool, not because we were liable but as a gesture of goodwill towards our client. We even stored his pool water during the process. Weeks later, he messaged us, stating that his pool was looking very good and thanked us for our assistance. He also committed to maintaining the pool properly going forward.
Despite our efforts, he continued to raise issues, including tiny blue dots on the skyblue marbelite surface. We had previously explained that these were a normal result of the dye used in the marbelite color. At the beginning, we informed him that marbelite finished pools have uneven color finishes and a textured surface, unlike fiberglass pools, due to the hand-trowel application. We provided this information to ensure he made an informed decision, but he chose the marbelite option nonetheless.
He threatened to leave bad reviews unless we remarbelited his pool, which we declined because it wouldn't change the nature of marbelite. We advised him that if he wants consistent color he should consider installing fibreglass in future.
We'd like to clarify that the concrete delivery truck drove on his lawn with his permission, as the pool location was far from the gate.
Regarding rubble removal, our invoice clearly states that removal of excavated soil from the site is not included. Additionally, it specifies that rock blasting is not included if rocks are encountered during excavation. When rocks were found, we offered to assist with breaking them up at no extra cost, provided he hired a jackhammer machine, rather than requiring him to hire rock blasting specialists. Regarding the solar pipe leak, we responded to his call, but when we got to site he said he already fixed it without our consent but when we checked there was no sign of any repair done. The pipe did not burst as he claimed.
On October 11th 2025 he called and reported about leaking solar panels. Despite his negative reviews and defamation we agreed that we will honour the warranty and we scheduled a site visit with him.
On Friday, October 17th 2025, our team visited the site to inspect the solar panels as scheduled. However, we found solar panels uninstalled and st********** fron the roof, which prevented us from conducting the necessary tests to validate the warranty claim. He however instructed the team onsite to remove the panels from the his premises, stating they were no longer wanted.
We acknowledge Mr. Mohamad's disappointing experience, however our understanding of the situation differs from his account.
Our contact information has remained consistent since inception. We're proud of our 8-year track record, having completed hundreds of successful projects. This experience has been a valuable learning opportunity, and we continue to strive for excellence in quality workmanship. We also want to clarify that there's no truth to his claim that other clients are looking for us for whatsoever reasons. Our company maintains an excellent track record, and we're committed to upholding our reputation for quality workmanship.