Non-existent after sales service, dishonest and ********* treatment

Dear user, stay as far away from J's Flooring and Blinds as you possibly can!!!

I had laminate flooring installed on 14/03/2018 in two bedrooms after they were the best quotation I could find. I found their advert in the Renovate booklet. It looked beautiful at face value and I paid the owner Jaco the full amount the very next morning. However, when I washed the floors a day or two later, I noticed that numerous of the boards are chipped on the short side edges and some even on the lengthwise side of the board. I immediately phoned Jaco (the owner of J’s flooring) and brought it to his attention. He said that he would contact the supplier. There were numerous telephone calls and emails going backward and forward where Jaco in the end even gave me the supplier's number in an effort to speed the process along. J's flooring came to replace the boards finally on 03/04/2018, using a crowbar to remove the skirting boards and quarter rounds in order to reach the damaged boards. Some of the boards provided by the supplier still had chips on them and they were only able to fully complete one room’s boards. J's flooring then wanted to just put back the old skirting boards and quarter rounds, which I then obviously had a thrombosis about as they were chipped and some broken from the tools used to remove them. Again emails and calls backwards and forwards also now claiming from the suppliers for new skirting boards and quarter rounds. J's flooring then came to replace the second room's boards on 13/04/2018 after finally getting it from the supplier. Again they just wanted to put the old skirting boards back, saying that it is just temporary until they get the new skirting boards, which I refused again. For the next three months I phoned many many many times trying to get J's flooring back to finish the work, leaving messages for him to contact me. The office even became obstropolous towards me. I pleaded with the office lady and was even in tears on some days. Jaco blames the supplier, the supplier claims they didn't provide the skirting boards initially but have already supp**** the quarter rounds to J's flooring and it has been dropped off at Jaco's offices. Jaco says he is waiting for the skirtings and quarter rounds to be delivered. I contacted the supplier again to see if I can speed the process along as even the supplier knew by then how long my job has been outstanding. The supplier then in the end out of goodwill supp**** the skirting boards to me to finish the job as even they felt a client cannot wait so long for their finished product. My skirtings and quarter rounds were finally finished yesterday, 23/07/2018. Can you wait for four months before you can use the room you had renovated?

So my gripe with J's flooring is utter shocking after sales service. Unfortunately, due to the fact that I had already paid Jaco - I had zero leverage against him - and was at HIS mercy as to when I will finally become a priority. I experienced severe dishonesty as it is always a blame game with Jaco, him blaming the supplier, when actually he **** to me where he bought the skirting boards in the first place and was not actually waiting for the skirting boards. He said that just to shut me up. He would undertake to phone me as soon as he has spoken to the supplier, which he never did. I can only assume that he had to pay for the skirtings out of his own pocket and was not prepared to pay it and that’s why he just wanted to stick the old skirtings back. He stopped taking my phone calls, he didn't even read my Whatsapp messages or respond to SMS’es, but when I phoned from an unknown number he takes the call and is then forced to speak to me. Later he would just put the phone down when I identified myself and when I call back immediately after the call is dropped, he ignores the call. I had to pay extra money to have someone else repair the walls where the guys took off the skirtings and I’ve had to repaint all the walls where the skirtings were brutally removed. I cannot understand how he could not get hold of the skirting boards, as I literally chose the colour of my boards on the 13th of March and he did the full installation on the very next day.

Don’t go into business with this man, you will regret it as I have now. Needless to say I will never pay as promptly again until I am 100 % certain the job is actually completed correctly.