KC
Kassie C
1 reviews | Active since Aug 2014
08 Aug 2023, 12:33
Wendy Hut
On time quote, good pricing and communication availability. Had a slip-up with delivery time due to some mechanical problem but communicated problem adequately. Erecting hut without any problems, just felt that construction tools could have been more recent, had to lend construction crew my saw, ***** drill, zinc cutters and some more relevant *****s. I would use them again in future.
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Jrk Wendy's & Timber Projects's replyOfficial
08 Aug 2023, 12:56Dear Kassie, We hope this message finds you well. First and foremost, we would like to extend our heartfelt appreciation for taking the time to share your review. Your feedback is incredibly valuable to us, and we are eager to address any concerns you may have. We wanted to personally reach out and thank you for your remarkable patience and understanding regarding the slight mechanical issue we encountered on the day of your delivery. Our well-planned day took an unexpected turn, but your understanding made a significant difference. Your willingness to bear with us during this unforeseen challenge is deeply appreciated. Additionally, we are grateful that you brought the tools issue to our attention. Rest assured, your feedback has been duly noted, and we are committed to improving our processes to ensure a seamless experience for all our valued customers, including yourself. At JRK Wendys, we strive to deliver not just quality products but also exceptional customer service. Your satisfaction is our top priority, and we will continue to work diligently to enhance our services. Once again, thank you for your understanding and for being a part of the JRK Wendys family. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to assist you. Sending you our warmest regards and best wishes,
Bless Regards,
JRK Wendys & Timber Projects
Bless Regards,
JRK Wendys & Timber Projects
Jrk Wendy's & Timber Projects's reply08 Aug 2023, 12:56
Official
Dear Kassie, We hope this message finds you well. First and foremost, we would like to extend our heartfelt appreciation for taking the time to share your review. Your feedback is incredibly valuable to us, and we are eager to address any concerns you may have. We wanted to personally reach out and thank you for your remarkable patience and understanding regarding the slight mechanical issue we encountered on the day of your delivery. Our well-planned day took an unexpected turn, but your understanding made a significant difference. Your willingness to bear with us during this unforeseen challenge is deeply appreciated. Additionally, we are grateful that you brought the tools issue to our attention. Rest assured, your feedback has been duly noted, and we are committed to improving our processes to ensure a seamless experience for all our valued customers, including yourself. At JRK Wendys, we strive to deliver not just quality products but also exceptional customer service. Your satisfaction is our top priority, and we will continue to work diligently to enhance our services. Once again, thank you for your understanding and for being a part of the JRK Wendys family. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to assist you. Sending you our warmest regards and best wishes,
Bless Regards,
JRK Wendys & Timber Projects
Bless Regards,
JRK Wendys & Timber Projects