REFUND TOOK ONE MONTH AND CANCELATION FEE CALCULATED INCORRECTLY

On 14 January 2021 I booked accommodation at JR Accommodation in Parow, Cape Town, to attend my aunt's 90th birthday celebration on 24 March 2021. The booking was done online, and the program refused to book the accommodation unless the FULL AMOUNT was paid. Thus, I paid the full amount in order to get the booking since myself, my mom of 88 years and my fiance wanted to be sure about the accommodation since we had to travel from Pretoria. The terms and conditions however stipulated that a 50% deposit had to be paid within 3 days of making the booking. On 12 February 2021 my mother fell and she had a hip replacement on 16 February 2021. On 15 February 2021 I informed JR Accommodation about this unfortunate event. Not only did I have to remind them about the refund, but after I threatened them, they calculated 10% cancelation/admin fee on the full amount which paid in advance, instead of 10% of the deposit amount. Their terms and conditions stipulate that the remaining 50% should be paid on arrival. Thus I paid the full amount in advance, which gave them the benefit and the interest earned, and they calculated the cancelation fee on the full amount and only paid the rest back on 12 March, which amount reflected in my bank account on 13 March - almost a full month after I informed them about my mother's accident. Even when I pointed out to them that a cancelation fee is calculated on the deposit, the owner i.e. P Senekal insisted that the cancelation fee is calculated on whatever amount was paid into their account and even had the cheek to tell me that he cannot change his terms and conditions to suit each client. The owner P Senekal is quite rude as well - for a mere R361.00 short payment!!!