Terrible Customer Service

First time I went into JP Spares, there was no one on the floor to offer assistance. At the time of entering, the store was empty. I was browsing and my husband went to the service counter for awssistance (due to lack of floor staff). By the time one of the service counter staff even spoke to my husband, there were another 6 customers standing at the service counter. My husband asked if someone could assist him on the floor. First, the staff member said he could not leave his post, then when explained that we require assistance on the floor, a screaming match between staff members ensued when the gentleman went to assist us. We left the store without any assistance and without any purchases. Today we phoned said branch as we are looking for a specific part and was told we can get it from JP Spares - Midas. The phone rang and was eventually answered. My husband requested the spares counter, and was put on hold. He was kept on hold for a good long time before the receptionist again answered asking if she could help. My husband said he was looking to check stock or possibly order a part. He was again placed on hold. after a few minutes of this, he hung up the phone. Two experiences with JP Spares - Midas (George) and still no service from them. I find this store to have terrible Customer Service.