BM
Beryl M

1 reviews | Active since Oct 2017

03 Oct 2017, 11:36

BAD SERVICE AT LEBOMBO LODGE

We booked in at this lodge in Jozini on Saturday 30 September, I would like to thank them for let us check in as ear;y as 9.30 as we needed to freshen up for a wedding however we pain R890 and they put us in a room that looked liked servants quarters right at the end of the lodge, it was small, dusty, dirty carpets and towels, the water did not come out of the taps and they placed a 5 little bottle of water in the toilet without explaining they challenge with water. We went and complained since we thought it was too pricey but we were told its the amount they charged, we then requested to be moved but we were told its fully booked and if we wanted a bigger room we needed to pay R200 extra which we didnt have a problem with. After comig back from the wedding we were shown a bigger beautiful (which we not sure where it came from as it was fully booked) which we gladly took and paid the extra amount. It was a double room with a single bed in the kitchenette but we were told only 1 person will have breakfast and we have to pay an extra R75 if we both wanted to have breakfast which we opted no to take. As far as I know know double means 2 and the price should have included 2 breakfast. Another issue was the valet, they didnt have valet services and they refused to give us an iron saying they had a incident where a room burnt down due to the iron left on, they said we should take our clothes and go to the linen room and iron from there (without any supervision) which means we can burn down the linen room as well. When we said to the guy your service is disgusting, he just said ok. (talk about good customer services) I wish I could have taken a photo of the R75 breakfast, it was revolting. I will never ever recommend anyone to stay in that lodge. However Melta/Meeta was very helpful.

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