Jozi Rhino Group

Incorrect Laptop Supp****, Defective Product Delivered, Refund Delayed – Concern About Returning Item Before Refund

I purchased a laptop from Jozi Rhino Group / Rinesh Singh after being informed that a Lenovo i5 laptop with 8GB RAM, 256GB SSD and Windows 11 was available and could be secured for me upon immediate payment. I made the payment as requested. After payment, I was later told that the Lenovo was no longer available and that an HP laptop with the same specifications would be supp**** instead. When the parcel finally arrived, the laptop delivered was not the Lenovo or the HP discussed. It was an older Dell laptop with: • Windows 10, not Windows 11 as agreed • A 128GB SSD, not 256GB • A malfunctioning trackpad • A Wi‑Fi card that could not turn on or remain on • General performance issues inconsistent with what was promised The laptop was also not packaged appropriately. It arrived inside a laptop bag placed in a black refuse‑type plastic bag, with no bubble wrap, no protective padding, and no fragile sticker. This raised concerns about whether the laptop had been inspected or tested before being sent. When I reported the defects and the fact that the laptop did not match the agreed specifications, the seller initially agreed to refund me. However, the refund has not been paid. The seller now insists that I must first return the laptop before he will process the refund, despite never mentioning this condition earlier. Given the circumstances, I am concerned about returning the laptop before receiving the refund, because: 1. The product supp**** was not what I paid for. 2. The laptop was defective upon arrival. 3. Communication from the seller has been inconsistent, with messages and calls ignored at critical points. 4. The seller introduced new conditions only after the refund became due. 5. The packaging and defects raise concerns about how the laptop will be assessed once returned. My review is intended to reflect my experience accurately so that other consumers can make informed decisions when dealing with this supplier.