Bad service and incorrect billing

Highly Highly irritated and annoyed with the service we receive from this rental agency, something is completely off with the billing system when it comes to levies and when you report the issues, it is as if you are harassing the staff and issues do not get resolved to one's satisfaction. I am a tenant in one of the buildings manned by Jozi housing, I occupy a bachelor unit and it seems for the past 4 months, the electricity has been standardized at a high rate that makes my total amount that of a 1 bedroom apartment, I seem to be paying more than people who occupy super bachelor and 1 bedroom apartments, worse i dont not have appliances apart from a stove and kettle, a kettle which was purchased 2 weeks ago. I have complained twice and nothing was resolved. Last month I kept quiet but it seems my electricity has been standardized at triple the original amount, in fact, my total seems to go up by R200 every month, when you request rectification, it never comes, however when they want their money, extreme measures are taken that infringe on basic human needs. This is a rip-off and daylight ******* at its best. Admin staff need to do better and stop ripping us off. Extremely shoddy service.