JOY! MAGAZINE SUBSCRIPTION - WHAT A *******

My mother has been a loyal subscriber since 2015 and we've had the odd magazine that didn't arrive but it was always resolved. However, since the hard lockdown ended my mother has had nothing but trouble with deliveries, first they tell her it is being sent to the PO Box, then it's being hand-delivered, yet the magazine never shows up. She subscribed and to date has purchased 5 issues that she never received. Granted they did deliver 3 of the 5 but I've been emailing for a refund of the balance of the year, September to December PLUS May which was never received. To date my mother has purchase every issue other than May at an EXTRA cost and the staff of Joy! do not appreciate the fact that as a pensioner, she can ill afford to be out of pocket like this. I've requested the refund of the 5 months since 23 September, to date we are still waiting for the refund. During the last conversation this past Wednesday with Daniella, we were informed that the request for the refund had been passed on to their distributor - WHAT HOGWASH - the Subscription is between Joy! Magazine and my mother - NOT the distributor.