Shocking Service

I ordered a headboard, with a lady Marzanne, in January 2020 - i paid a 50 % deposit. At the time of ordering i requested the outer dimensions of the headboard - this was NEVER given to me. Delivery was approximately 6 weeks. With the COVID pandemic, i was at first understanding - they emailed me in March stating there was a delay and my delivery would take place in May only. That was the last time they bothered to update me. All future correspondance about my headboard was from my side - and each time i got the same reply, delayed because of COVID. Finally in November it arrived, i paid the 50% balance, i also paid for the Protective X Shield. Upon delivery the headboard was too big for the room, i didnt take delivery and sent it straight back with the drivers and advised them accordingly. There were no other headboards i liked on their floor, i told them i did not want to order another one and wait a further 11 months for delivery. As i had asked when ordering the bed in January 2020 for the dimensions, which they failed to give, i requested them to refund me. They advised they would refund me in full once they had resold the headboard. I followed up monthly as to whether the headboard had been sold - at this point i was being pushed around from Marzanne, to Thersia to Louis - finally i went to the store in March only to find it had been sold - yet they didnt bother to let me know as they had promised to.

I got a refund less 25% from them in April. I queried why the deducted the 25%, as not only had they resold the bed at a higher rate than what i purchased it for, they had also made extra, having the new buyer pay again for the X Shield. At this point i now get ignored - no one will respond to me. Marzanne who originally said all refunds are handled by Louis, and now Louis tells me its all up to Marzanne, the next day he says its up to Thersia. NEVER buy a product from them - they must be the worst company EVER