SHOCKING SERVICE

I ordered a bed on 20 October 2021. I was told that there was no stock available and that it would take 6-8 weeks for delivery. The delivery date on the invoice was 21 December 2021. In December I received a mail to say that the bed was still in production. I emailed a couple of times and did not receive a respond. One Saturday I decided to drive from Benoni to Joy furniture to see if I can get an answer. The sales person said that I had to speak to Customer service as it is their department. This women was very rude. Eventually I spoke to The store manager and she said that she will arrange for a refund. I got a mail from Customer service that say the ETA is end of February. The store manager gave the details for the refund to Finance that week. I kept on following up. They refused to give me a refund. Eventually at the end of March 2022 the bed was delivered to me. When they installed it I saw that it was the incorrect size so I returned it with their delivery guy. I was asked to give them until the next week to sort it out. Almost a month later, I have not had any communication from them. I’ve been emailing them the last couple of days and also sending messages but I get no reply. I think I will have to involve my layer now. Shocking service.