REFUND DENIED BECOS OF THEIR POOR S****S

We purchased a glass dining room table, made to order. In Oct 2017. The table gets delivered March 2018 INCORRECT!!!! Firstly, the table is not what we ordered, Secondly, the men assembling it DONT KNOW how to assemble it. Thirdly, we have sent it back and requested a refund as we no longer want a table that we didn't order, that inst correct nor STABLE!!! The table has since then been collected for ''INVESTIGATION'' and yet we seem to be liable for it even though its not the table we wanted! We have been without a dining table for the last 5 months, and now a further 2 months!! and JOY REFUSE TO GIVE US A REFUND. They dont answer their phones, no one is actually helpful in assisting with a refund because of an error on their end. This is pathetic service indeed. Your customer service s****s are a snooze fest!