Brutal treatment by Joy Furniture

This company is really toying with us. They ******** us of a good service we deserve. My husband & I bought a R34k white leather couch out of confidence last year. They didnt give us a good service from the beginning as we had to pester them for an update since we paid for it in 3 installments. We struggled to get updates on how far they were from May/June 2021 until the end of July. Having given them enough time to start with the manufacturing for a targeted delivery date of end of July 2021, They actually started manufacturing the couch a week before they had to deliver.

The leather couch was badly finished, and was torn on 2 parts. We informed them the same day of this but it took over 6 months after involving lawyers and the Consumer Goods & Service Ombud for them to be willing to collect the couch for repairs. It has been an EXTREMELY frustrating and LONG almost 8 months now and we are still not going anywhere.

The couch was taken in for repairs beginning of February and on the 2nd March 2022 we went to inspect the couch and found out that it was not satisfactory. What makes it bad is that they put a leather filler on the torn part to hide the damage (which they were informed of since day 1 of delivery being the 2nd August 2021).

We have been without a couch since beginning of February and are actually sitting on the floor and camp chairs. We are now told that they will put the couch on the floor for resale and ONCE sold, they will give us 75% of the purchase price which is not fair. This process of resale can take weeks and months to end while we sit on the floor. Is this how customers are being treated and subjected to oppression like this while they sit on better couches in their homes, we are to sit on the floor & camp chairs????

Its a shame on how they are treating some customer better than others. We have been demanding a full refund and they are