Defective Loung Suite Delivered 3 But still in a bad state / Want My refund

Hi

Good day I wonder if you can assist me last year November I bought A lounge suite at Creation Furniture’s at the CBD branch in Pretoria Andries Street. The lounge suit was delivered on the day which we where still doing renovation to our Kitchen we did not check them on the day of delivery.

I then open the item which was just three days after delivery we noticed that he cushions where not right and one of the single sitter started to make a sound when one was seating on it. In just a month the seats started to dip in the middle we then contacted the store manager and told him that this item were not to the standers that we have paid for. The manager told us the factory was closed and he will arrange with them to replace the lounge suite with another one in January 2021. He said to us the factory closed earlier due to the corona crises when the understood as he promised to send us the replacement in Jan 2021. In Jan we contacted him again and he told us that he was struggling to get hold of his supplier and he will look for another supplier for the replacement. After some time he then got us the replacement and it was delivered and we notice that the quality of the lounge was even worse than the first one that was delivered the cushion where not even taking a proper shape and the was some lintels which were fitted on the site of the two seaters where not secured as the first one which was delivered at first.

Again we call the store manager explain to him that we where not happy and we wanted a refund he then request us to give him the last change and if we not happy with the next delivery he will then give us the refund. We again gave him a benefit of the doubt and allow him to get us the correct lounge suit we again waited for weeks to get the another lounge suit delivered it was the delivered and in our search we find that they have delivered the first one which was sent there for repair . Because when it was returned to them we complained about it deeping in the centre we saw the was filled with more sponges but then the cushion were no compromised in order to repair the seating position when we open the cushion we also notice that the workmanship was highly compromised. We immediately contacted the store manager and tell him we no longer want this lounge suit we need our refund. He then promised to collect the lounge and do the refund and indeed the lounge was collected we where promised the refund on the Friday and he further more said due to the guys working from home we must just give the refund till Monday 02 August 2021.

Monday 02 Aug 2021 I called the stores to find out what was the problem with the refund since we did not received it the was no answering on the number for the shop then. I called my younger brother to make a turn at the stores since he works not far from the store. He then called me while he was at the stores and told me that the store is empty is gone. I thought he was joking since I paid R30 000-00 to the shop and the shop is now gone with my lounge and the money. I started searching for them on the internet I then got the contact on facebook which I tried and lucky I was able to get hold of the lady that told me that the branch was closed I then ask her to give me contacts where I can find out about my refund he agave me a number for the MD B. PILLAY I then contacted him. He told me that he knows my lounge suit is at the shop and he will deliver it I then told him that we no longer want it we need a refund he persisted and told me he would like to try and get me something better and requested me to visit his Menlyn branch which I did but the was nothing for me there. He also forced me to go look at the other shop which is their neighbour but I did find anything that I liked there. He then promised to refund me that Friday but he didn’t refund and I called him he did not take my calls he kept sending me sms’ that his busy. After more that 35 call he eventually answered and he told me he was going to send me paper work to fill for the refund. The next morning he send me a email that his not going to do the refund since the items where repaired for me and they have lost money in repairing them. He further more said that he is going to arrange for us to meet so we can show him where the item are problematic. He I then send him a reply requesting him to meet me the next day which he didn’t do after three day he then send me and email which also did not give a detail for the way forward. My wife called him to ask about the refund he refused and said we will have to meet and check the lounge suit first. We have been without a lounge suit for weeks now and he has our R30 000-00 later he send us the mail saying he can’t meet us because they have a COVID case and they need to close.

Can you please help me attached I've got all the communication sms's and emails between me and him honestly I am been abuse very bad by this man and his company and I need someone to help me get my money I don’t want nothing to do with him and his store.