1 reviews | Active since Jun 2017
**** Reviews and Stock | Avoid at all costs
Wish I could give a no stars, please guys don't believe social media posts of theirs, We saw their ads, and went to the factory store, chose 2 couches, 1 bubble couch in white and 1 lazy dazy, we chose the material and color, and they told us, it takes 6 weeks to make, we informed them we are heading over seas and only back in 2 months, 1 month later we paid the invoice, resent the color palette and reiterated the order, no response, 3 weeks before coming back to Cape Town, we get an urgent email stating they need our delivery address, I informed them that I told them in store and on email that I wouldn't be back for another 3 weeks, still no response, I arrived back, and sent a follow up email, they told me the Thursday would work as delivery date, Thursday came and went no response or calls picked up, finally on Monday they emailed to say they were still working on the couches, (weird seeing as they messaged me a month ago urgently looking for my delivery address) and that they would need a few more days as they wanted to only produce quality items. Delivery delay after delivery day, finally they said the driver was leaving and would arrive within the hour, I was heading out but decided to wait, 2 hours later, driver messaged to say he was now leaving and would have to do a few additional stops, he arrived 3 hours later, I wish this was the end of it, but only the start, the bubble couch was a different color, different material (pics attached) and was not at all in quality like we saw in the store, the lazy dazy looked cushions looked different colors, we mentioned to him on the day and that he should pick it up, no response, the next day, we saw one of the cushions on the lazy dazy was torn, and upon further investigation, at least 8 of the 10 cushions, had threads sticking out, bad stitching, mismatched colours on cushions, as the driver said they use different rolls of material, all these pics are attached, since then which is close to 3 weeks ago, he responds to messages days later, stating "We tried to call you" or "can you call us" and when I try literally 1 minute later he doesn't pick up, last communication was last week, the whole time, I thought it was just us, I have now checked his reviews and it is almost word for word, other customer experiences, I think he has stock in the showroom, that is just there to bait you, I also think he gets people to do **** reviews, I will be lodging a complaint with the Consumer Protection and spread the word as much as possible, I have also created a Facebook page called "Joubert Furnishers Where Quality Takes A Backseat" if you are reading these reviews because you have suffered a similar experience , I urge you to please upload your pictures and post your experience on this page, will be reaching out to other reviewers as well, this guys needs to be stopped
