Poor service and product quality from Joubert Furniture - unsatisfied consumer

We saw all Joubert Furniture's social media advertising platforms and from this we then went through to their warehouse in Brackenfell, Cape Town. We then place an order for a couch and made the payment in order for them to proceed with our order. ETA was 13 December 2023. We then out of the blue got a message to ask if they could come and deliver our couch - this 2 weeks earlier than the expected ETA. We were excited. Couch arrived but after a week the material started pulling in placed, foam started collapsing in certain spots the foam actually showed up lumpy. I tried calling on the co tact number supplier on the internet and on their quote but no answer, I even sent whatapps. Eventually after trying to contact them on numerous occasions which were unsuccessful we tried again and they answered. This was at the beginning of December 2023. Arrangements were then made for them to come and collect the couch to sort it out. We paid a lot and in turn wanted what we has paid. The collection time and date came and went and no one arrived. We then tried to contact them on numerous occasions as well as sent whatsapps that AGAIN were successful. We then turned our phone onto private number and loan behold our call got answered. Arrangements were once again made and no one arrived. I called and sent whatsapps to eventually be answered with a "we are now closed for the festive season'. Totally poor!! We waited as we were told they open again on the 13th January 2024 but no answer on the 13th eventually we received a simple "we still closed and only open on the 15th January". On the 15th we eventually got hold of them and they sent the driver to fetch this unacceptable and poor quality couch. When their driver arrived I showed them the defects and at the same time sent the photos to the office for their records. We too showed them driver that the couch was still clean and Mark free to which he agreed it was. We took photos as proof of this as well as photos of them loading the couch and securing it down. Well no shock they just put it onto the back of the van secured it with no protection ie plastic, covers etc. Anyway the couch was collected. Weeks went by and we again tried calling and making contact via whatsapp with the office with no success. Out of the blue on the 5th February 2024 the DRIVER not the office sends me a message to see if he can deliver the couch as he had it on the truck and was in the area. AGAIN SO POOR! We arranged access and he arrived. They off loaded the couch and literally just jumped into their truck no paperwork and left. They had barely left when we started inspecting the return couch. Well we were in shock. The couch came back in even worse condition then what it was when they eventually collected it in January 2024. There were dirt marks, water marks on the couch, they used 2 different materials obviously where they had tried to repair areas, there was unraveling on the one side's cord that runs along the arm then my husband decided to sit so he can feel where they changed the collapsing foam and well the one front leg collapsed. On inspection of this it was discovered that the leg has place for 4 *****s and joubert furniture only attached it with 2 *****s, looking at this we then saw that the woven covering at the bottom was in poor condition. This was within 5mins of the driver leaving. I immediately AGAIN tried to get hold of the office both on the phone and via whatsapp with no success. This was no surprise because they NEVER answer calls or whatsapps. I then eventually got hold of the driver and he was shocked to hear our findings. I send him the same message that I sent the office so he too had it on record. He responded that he would take it up with the office first thing the next morning. They still didn't get back to us. This is totally and utterly unacceptable. Joubert furniture needs to be stopped and consumers need to be made aware of how they do business. Its shocking. We have demanded that they come and fetch this shocking couch and give us our refund. We still waiting. People need to be careful. I even started commenting on their social media to make people aware but eventually they blocked me. Joubert furniture need to be taken to task and should own up to their poor service and quality of product that they are selling! We want out refund and we will not stop here.