1 reviews | Active since Aug 2020
FAULTY COUCH
With regards to Joubert Furniture
This serves as a complaint and great disappointment.
In March 2024 I drove to Joubert Furniture showroom based in Brackenfell to view what they have and meet an agent to assist me throughout the process of buying a couch. Later that day I emailed them giving them exactly all the information and asked all the necessary questions, supp**** them with photo`s etc. In May I started communicating with Joubert Furniture via whatsapp because they weren`t responding to me emails or telephone calls, sending them detailed photos and descriptions of what I require again. No messages and no phone calls were answered. At last, I suddenly came upon another agent whom assisted me from here on in June. After all, they delivered the new custom-made couch at our house in the beginning of June. This same day, after the guys left, I inspected the couch. I immediately took pictures and sent it to the agent as I noticed the following defects: 1) The couch overall is not exactly like the picture I had showed them of what exactly I want (which is called the Abigail couch). 2) One of the wooden “legs” was severely “chipped”. 3) The wood was half way stained. 4) The seat and back pillow Inner foam was not even hard from the beginning but soft and had A LOT of pieces sticking out from inside which felt hard like pebbles underneath the material. 5) The material made A LOT of hard small ***** of “fluff” within the first week. 6) The material and foam started sagging within the first week. 7) The material seams started withering within the first week. They collected the couch after the list I sent complaining and showing the above defects and when it came back they only fixed the wooden leg. We never heard from anyone from Joubert Furniture ever again. This past Saturday, 15 February 2025 we decided to was the seat covers. When we took the covers off, I could not believe my eyes. The inside was compact-old foam pieces covered with very flimsy “filter” material, which was loose on some sides and not even covering some other sides of the inside old foam. On the one hand I would like the company to pick up this sofa, for free, and refund me for what was paid. On the other hand, I never want to deal with them again. I have enclosed copies of my records, including my receipt, delivery invoice, and photos of the broken sofa and all of the above mentioned. What am I to do in this situation as I was unhappy from the beginning and made it loud and clear and was ignored.
This serves as a complaint and great disappointment.
In March 2024 I drove to Joubert Furniture showroom based in Brackenfell to view what they have and meet an agent to assist me throughout the process of buying a couch. Later that day I emailed them giving them exactly all the information and asked all the necessary questions, supp**** them with photo`s etc.
In May I started communicating with Joubert Furniture via whatsapp because they weren`t responding to me emails or telephone calls, sending them detailed photos and descriptions of what I require again. No messages and no phone calls were answered.
At last, I suddenly came upon another agent whom assisted me from here on in June.
After all, they delivered the new custom-made couch at our house in the beginning of June. This same day, after the guys left, I inspected the couch. I immediately took pictures and sent it to the agent as I noticed the following defects:
1) The couch overall is not exactly like the picture I had showed them of what exactly I want (which is called the Abigail couch).
2) One of the wooden “legs” was severely “chipped”.
3) The wood was half way stained.
4) The seat and back pillow Inner foam was not even hard from the beginning but soft and had A LOT of pieces sticking out from inside which felt hard like pebbles underneath the material.
5) The material made A LOT of hard small ***** of “fluff” within the first week.
6) The material and foam started sagging within the first week.
7) The material seams started withering within the first week.
They collected the couch after the list I sent complaining and showing the above defects and when it came back they only fixed the wooden leg.
We never heard from anyone from Joubert Furniture ever again.
This past Saturday, 15 February 2025 we decided to was the seat covers. When we took the covers off, I could not believe my eyes.
The inside was compact-old foam pieces covered with very flimsy “filter” material, which was loose on some sides and not even covering some other sides of the inside old foam.
On the one hand I would like the company to pick up this sofa, for free, and refund me for what was paid. On the other hand, I never want to deal with them again.
I have enclosed copies of my records, including my receipt, delivery invoice, and photos of the broken sofa and all of the above mentioned.
What am I to do in this situation as I was unhappy from the beginning and made it loud and clear and was ignored.
This serves as a complaint and great disappointment.
In March 2024 I drove to Joubert Furniture showroom based in Brackenfell to view what they have and meet an agent to assist me throughout the process of buying a couch. Later that day I emailed them giving them exactly all the information and asked all the necessary questions, supp**** them with photo`s etc.
In May I started communicating with Joubert Furniture via whatsapp because they weren`t responding to me emails or telephone calls, sending them detailed photos and descriptions of what I require again. No messages and no phone calls were answered.
At last, I suddenly came upon another agent whom assisted me from here on in June.
After all, they delivered the new custom-made couch at our house in the beginning of June. This same day, after the guys left, I inspected the couch. I immediately took pictures and sent it to the agent as I noticed the following defects:
1) The couch overall is not exactly like the picture I had showed them of what exactly I want (which is called the Abigail couch).
2) One of the wooden “legs” was severely “chipped”.
3) The wood was half way stained.
4) The seat and back pillow Inner foam was not even hard from the beginning but soft and had A LOT of pieces sticking out from inside which felt hard like pebbles underneath the material.
5) The material made A LOT of hard small ***** of “fluff” within the first week.
6) The material and foam started sagging within the first week.
7) The material seams started withering within the first week.
They collected the couch after the list I sent complaining and showing the above defects and when it came back they only fixed the wooden leg.
We never heard from anyone from Joubert Furniture ever again.
This past Saturday, 15 February 2025 we decided to was the seat covers. When we took the covers off, I could not believe my eyes.
The inside was compact-old foam pieces covered with very flimsy “filter” material, which was loose on some sides and not even covering some other sides of the inside old foam.
On the one hand I would like the company to pick up this sofa, for free, and refund me for what was paid. On the other hand, I never want to deal with them again.
I have enclosed copies of my records, including my receipt, delivery invoice, and photos of the broken sofa and all of the above mentioned.
What am I to do in this situation as I was unhappy from the beginning and made it loud and clear and was ignored.