Terrible service all round

Useless service from a lady called Baby. Contact her 4 April regarding an available unit had no response till Friday 7 April informing us they are closed for Easter. Requested to view the unit- but working till 17:30 and requested to view unit later the evening or on the weekend and was told this is not possible at all. We cannot view the unit during working hours and she is not willing to compromise or assist us at all.